Return & Refund Policy

At Gevlii, we want customers to have a clear and straightforward shopping experience. We are a clothing-focused clearance retailer offering a changing selection of discounted apparel, seasonal clothing, everyday fashion essentials, and selected accessories.

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions below.

1. Return Eligibility

To qualify for a voluntary return:

Contact us within 30 calendar days after delivery.
Clothing must be unworn beyond reasonable try-on and inspection, unwashed, and in substantially original condition.
Original tags, labels, and included accessories should be retained where applicable.
Products must not have been damaged, altered, or misused by the customer.
Proof of purchase or an order number may be required.
Contact us for return instructions before mailing any item.

2. Clearance Products

A clearance price does not automatically mean an item is used, defective, or final sale. Eligible clearance products may be returned under this policy unless a lawful product-specific restriction was clearly disclosed before purchase.

Any applicable restriction does not eliminate mandatory consumer rights relating to defective, damaged, incorrect, or misdescribed products.

3. How to Request a Return

Email rahulleandres44658@hotmail.com with:

Your name and order number;
The email address used at checkout;
The product you wish to return;
The reason for the return; and
Photos of any damage, defect, or incorrect item, if applicable.

Please wait for our return instructions before sending merchandise. The business contact address listed on our website is not automatically the return address.

4. Return Shipping Costs

For verified products that arrive damaged, defective, incorrect, or materially different from their description, Gevlii will generally cover reasonable, approved return shipping costs.

For ordinary preference-based returns, such as a change of mind, fit preference, or selecting the wrong size, customers are generally responsible for return shipping unless applicable law requires otherwise.

Original shipping charges may not be refundable for preference-based returns unless required by law.

5. Refunds

Returned products may be inspected to determine eligibility. Approved refunds are generally issued to the original payment method.

We aim to process approved refunds within 14 calendar days after receiving the returned product, unless a shorter period is required by law. Banks and payment providers may take additional time to post the funds.

If the original payment method is unavailable, please contact us for assistance.

6. Damaged, Defective, or Incorrect Products

Contact us as soon as reasonably possible if your order arrives damaged, defective, or incorrect. Provide your order number, a description of the issue, and relevant photos.

Depending on the circumstances, an appropriate remedy may include a replacement, refund, or another remedy required by applicable law.

7. Exchanges

Direct exchanges are not guaranteed because clearance inventory, sizes, and colors may be limited. If another item is available, contact us for instructions. Otherwise, an eligible return and a separate new order may be necessary.

8. Cancellations

Contact us promptly if you need to cancel an order. We will make reasonable efforts to assist before fulfillment or shipment, but cancellation may not be possible once an order has been dispatched. Any applicable cancellation rights under law remain unaffected.